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Thames Water serves 15 million customers - which is approximately 27% of the UK population. [18] The remainder of Thames Water Authority was privatised as Thames Water Utilities Limited. In 2015, this same spirit of innovation has led the Lanes Rail Division to perfect a vacuumation cleaning system that promises to revolutionise rail track drainage maintenance. As a result, even small amounts of rainfall in certain circumstances can cause London's outdated Victorian sewerage system to fail over, and release untreated sewage mixed with rainwater directly into the Thames Tideway. Lanes Group plc is the UK's largest independent drainage contractor with over 25 years of service. All rights reserved. Thames Water. Ride along with Thames Water + Lanes Group blockage clearing team - March 2022 Founder Will speaks at Advanced Hackspace Symposium - March 2022 Partnership established with Olivia Wireless (+ Vodafone) for telecoms - February 2022 Max Ruggeri joins as Data Analyst - February 2022 Successful testing completed at Tideway - January 2022 Since May 2016, these services have been managed from a dedicated customer solutions centre, where Lanes and Thames Water personnel work side by side in integrated regional teams to better support 15 million customers. On 17 October 2006, following several years of criticism about failed leakage targets in the UK, RWE announced it would sell Thames Water for 8 billion to Kemble Water Holdings Ltd, a consortium led by the Australian Macquarie Group. [49], In September 2007, 5km (3.1mi) of the River Wandle, Greater London was polluted. Its an innovation that has resulted in Lanes Utilities being selected, again, as a finalist in the 2015 Construction News Awards, being announced in June. Since 2014, Lanes Group has been the sole WNS partner for Thames Water plc. In 2021, the financial position of Thames Water can be characterised as follows:[27][28] Thames Water generates annual revenues of around 2bn. The team, now expanded to form our full Lanes Utilities division, was successful, and Lanes has been the sole WNS partner for Thames Water since 2014. In accordance to our privacy policy your details will not be shared with anyone outside of the Group. Our employees are the heart of Thames Water, and we really look after them. Even for infrastructure businesses, the ratio of debt to EBITDA of around 13 is extremely high. Lanes Utilities has had to address what Ashby called: A paradigm shift in the water industry, where we are seeing demanding customer challenges and the opening up of the market by the regulator OFWAT, which includes the prospect of increased competition from other companies. In response to this, the company has rolled out investments in excess of 10 million to strengthen its specialist fleet; it also follows Kaizen principles to maintain its ISO:9001, 14001, 18001 and 22301 accreditations. [23], In 2012 some of the company's stock was acquired by the BT Pension Scheme (13%), the Abu Dhabi Investment Authority (9.9%) and the China Investment Corporation (8.7%). He said: One of the beauties of a diverse customer and business base is that we have a lot of experiences that can be shared within the group; we learn from our experiences and improve through sharing best practice., Lanes Utilities often works with Thames Water to remove sewer fatbergs (great masses of congealed fat and debris) and is now working to educate households and businesses on the correct grease disposal. On 12 September 2014, planning consent was formally approved by the UK Government. [38] In its price control determination for the period 2010 to 2015, Ofwat did not allow the funds needed to finance a significant further reduction in leakage and used the assumption that daily leakage would be 674million litres (148million imperial gallons) in 201011 and 673million litres (148million imperial gallons) from 2011 to 2012. The incident was caused by a lack of adequate monitoring in place at the Henley treatment works, as well as faulty equipment. Every day, Thames Water abstracts / extracts, treats and supplies 2.6billion litres (570million imperial gallons) of potable tap water from 100 water treatment works via 288 clean water pumping stations through 31,100km (19,300mi) of managed water mains to 10 million customers (3.6 million properties) across London and the Thames Valley. [7], The necessity for action has added urgency because of imminent water quality fines of up to 1bn by the European Commission on the UK Government. The level of capital investment derives from depreciation of around 600m as well as a largely fully depreciated asset base (which means that the level of depreciation does not fully reflect the level of required investments as also some asset have to be invested into that have no annual depreciation anymore). Find out more about our treated water capabilities and experience by exploring our total solutions offering below: Over 25,000 projects successfully delivered around the globe, Watch an introduction to who we are and what we do, Biwater receives Desalination Company of the Year Distinction Award at the 2021 Global Water Awards, Biwater receives investment from Sustainable Growth Management fund to support rapid growth plans, View a video about Biwater produced for the BBC as part of a UK export series showcasing the best of British businesses operating globally, Biwater offers a range of scalable modular treatment plants covering desalination, water and wastewater treatment. Then, a specialist team from Lanes decided to look at the possibilities of using our existing infrastructure and knowledge to go a step further. This flooding was exacerbated by a two-day delay by Surrey County Council's 'Gold Control' flood control group in ordering Thames Water to close a sluice gate on a Thames Water aqueduct. The first two stages of the improvements were upgrades to 5 sewage treatment works and construction of the 6.9km (4.3mi) Lee Tunnel, formally opened on 28 January 2016. [2], In 200607, the company stated that it had reduced its daily loss through leaks by 120million litres (26million imperial gallons) to an average of 695million litres (153million imperial gallons) per day. Qtc Medical Group Office Locations. [37] For 200910 the Ofwat-reported daily leakage was 668.9million litres (147.1million imperial gallons). The company was also ordered to pay costs of 84,669. San Dimas,CA91766 Judges were impressed by an initiative led by Lanes to develop a revolutionary drainage vehicle, Van Pack 2.0, for Thames Water. [58], In January 2016, Thames Water was fined a record 1m for polluting the Grand Union Canal in Hertfordshire between July 2012 and April 2013. Thames Water - The UK's largest water and wastewater company Top of main content Reduce the clutter by going paperless Detox your letterbox and set up an online account today. As a consequence of the various buyouts since 2007, Thames Water has piled up debt of around 13bn. BP Training. We're investing a whopping 14 Million in capital assets this year on behalf of Thames Water building additional headroom in our waste water operation. As the UK's largest privately-owned drainage contractor, we operate 25 regional offices and depots across the country, offering driver job vacancies and long-term career opportunities for hardworking and enthusiastic professionals dedicated to helping our millions of customers in their time of need. of any UK water company. It was one of the first firms in the UK to achieve SO450001:2018 accreditation. [29] It maintains 30 raw water reservoirs and 235 underground service reservoirs. Since May 2016, these services have been managed from a new Customer Solutions Centre, where Lanes Group and Thames Water personnel now work together in integrated regional teams to better support 15 million customers. This level of investment does not allow the company to grow or to introduce new technologies. To help us succeed, we need a range of skills and capabilities. Currently the largest shareholders are Canadian pensions group OMERS (23%),[9] the Universities Superannuation Scheme, (19.7%)[10] [11] BT Pension Scheme (13%),[12] the Abu Dhabi Investment Authority (9.9%),[13] the China Investment Corporation (8.7%)[14] and the Kuwait Investment Authority (8.5%). The team, now expanded to form our full Lanes Utilities division, was successful, and Lanes has been the sole WNS partner for Thames Water since 2014. Ashby said: We do roughly 320,000 jobs a year as part of our Thames contract, so instead of having a paper risk assessment our app records the risks and the mitigating actions undertaken, evidenced through the use of date and time stamped photographs. Backing this up, he said, we take over 4.5 million images every year in support of the companys ongoing customer service and H&S measures. [70] In 201314, exceptional weather conditions and flooding caused a total release of 55million cubic metres (1.9billion cubic feet), or 55 million tonnes. At Lanes Group, we are constantly on the lookout for new talent to join our ever-expanding team in a wide range of jobs in the drainage industry. On the Thames contract alone, Lanes has more than 400 vehicles deployed, with around 270 equipped for specialist drainage applications; on an average day the company completes upwards of 1,000 jobs, as well as an annual average of 600 emergency daily callouts. In June 2014, raw sewage and treated sewage was discharged into the Maidenhead Ditch. We can offer our employees stability and structure - with several new framework contracts secured for three to five year periods. By clicking subscribe you are giving Lanes Group plc permission to contact you in the future regarding sales, news, offers and more. This was deliberately done and gave a false impression of the sewage treatment works performance and undermined the operator's self-monitoring process. Position: Stores Assistant Location: Iver They are the wastewater solutions provider at the heart of the UK drainage industry. CenterID: 226. Thames Water Utilities Limited Registered in England and Wales. Head Office 17 Parkside Lane, Parkside Industrial Estate, Leeds, LS11 5TD. Click again to sort descending. [35] The Consumer Council for Water, a customers' group, accused Thames Water of continuing to miss its targets for the preceding five years. It also delivers other specialist services, including wet well cleaning, tankering, and sewer rehabilitation. For more information about the work we do at our Slough utility hub contact us on 0800 316 9800 or fill out our. Ashby explained: Rather than excavating and cutting up someones garden or ripping up the highway, we have the technology to quickly offer our clients proactive solutions. These liners refurbish the asset in a cost-effective and more carbon efficient way than pipe replacement. The team was successful, in every sense of the word. [5] At Lanes Group, staff generally work around 40 hours a week, with some 50-hour weeks when night shifts are involved. Finally, and perhaps quite famously, Lanes Group and Thames Water gained worldwide recognition for their work tackling the UKs largest fatbergs. In March 2017 a judge imposed a record fine of 20.3m on Thames Water after large leaks of untreated sewage, totalling 1.4bn litres, occurred over a number of years. Thames Water has annual capital requirements for investments into its infrastructure of around 800m 1bn. Tel: 0113 385 8400 Fax: 0113 385 8401 [59], In December 2018, Thames Water was fined 2m for polluting two brooks near Milton-under-Wychwood in Oxfordshire. Most recently our teams dismantled the Whitechapel Fatberg, which sparked significant global interest of the fatberg phenomenon and has now become the subject of an exhibition at the Museum of London. Head Office17 Parkside Lane,Parkside Industrial Estate,Leeds, LS11 5TD. The prosecution followed an investigation by the Health and Safety Executive.[34]. Tel: (951) 303-0880. Lanes Groups Reline Division takes on some of the most challenging sewer rehabilitation projects in the UK. It agreed to a compensation package for customers of 86 million. At the Lanes Group, nothing is more important than the health, safety, and welfare of our people and our customers. Services we deliver to Thames include reactive and planned blockage clearance, internal and external flooding response, pollution control, remedial drainage, tankering and overpumping. Although earlier water companies existed providing fresh water to London, the New River Company is the earliest direct ancestor of Thames Water today. Lanes Group plc, [4] Together, these are expected to result in an annual discharge reduction of 40%. Ashby highlighted that, alongside its utilities contracts, Lanes Group provides services for Vinci Facilities, Integral FM, Mitie Property Solutions and Network Rail, in addition to several other water authorities, national supermarket and retail chains. Thames Water Utilities Limited Registered in England and Wales. The Biwater Group incorporates expertise drawn from. Coverage on the story gained worldwide interest. 2023 Biwater Holdings Limited. Search for jobs with our partner Lanes Group, Learn more about our sustainable employment. One of the characteristics of the company is its commitment to health, safety and employee wellbeing. [5], In 2013, the firm won a 750 million contract to provide emergency blockage clearance and remedial drainage work to Thames Water in north London and the Thames Valley. The AVG column represents the average of the entire league. Further updates can be found on our social media channels. The Thames Conservancy was established in 1857 with unified control over water supply, drainage and navigation. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Andy led the Lanes emergency team, working on behalf of Thames Water, that first responded to the discovery of the Islington concreteberg. Thames Water, the largest water services company in the country supplies water and wastewater treatment facilities for Greater London, Luton, the Thames Valley, Surrey, Kent and other areas of the UK. Thames Water serves 15 million customers which is approximately 27% of the UK population. Thames Water Utilities Ltd, known as Thames Water, is a large private utility company responsible for the public water supply and waste water treatment in most of Greater London, Luton, the Thames Valley, Surrey, Gloucestershire, north Wiltshire, far west Kent, and some other parts of England; it has a considerable local monopoly. A 250,000 fine imposed in August 2014 was adjudged "lenient" on appeal in 2015. An appeal against Reading Borough Council's rejection of the plan was dismissed by the planning inspector in January 2011. Such high EBITDA margins are not uncommon for infrastructure businesses, given that they need to re-invest the majority of the EBITDA into the asset base to continue to be able to generate EBITDA. [52], Between 14 and 16 August 2011, Thames Water polluted the Faringdon Stream, in Faringdon, Oxfordshire. Click on a column heading to sort by that column ascending. SHIIFT was tasked with creating a blended training solution for Thames Water and Lanes Group plc, with the expressed goal of improving employee recruitment, career retention, and to improve the outcomes of workplace training. There was no data found for your request. Our overriding focus is to deliver a quality service for Thames Waters 15 million customers an approach that has seen the water companys wastewater service incentive mechanism (SIM) scores reach record levels.

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