viagogo cancelled concert refund

You may find other users information to be offensive, harmful, inaccurate, or deceptive. Many event managers have already committed to providing refunds for cancelled events. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. 2.10 Collecting Payment. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. 1.1 Introduction. To register, You must provide your real name, address, phone number, and email address. Your email address will not be published. 6.7 Third Party Information. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. I sent our ticket numbers but Opera Australia said they were not theirs. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. This company is a total scam. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. No refund, no answered or returned email for days. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. Nelnet Servicing Data Leak Your Personal Information At Risk! Red Hot Chili Peppers Concert Tickets. 2.5 Tax on Seller Proceeds. Go on and tell us about your poor consumer experience. Why do my tickets have someone elses name on them? 2.17 Season Cards. Justin Bieber has cancelled the remaining dates of his Justice World Tour. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. I haven't received an email confirming my order. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. . 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. 2.18 Merchant Description. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Please add me to this list as I am almost 100% sure I got scammed. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. But gave me only option was to relist on their site or go to resceduled date. Trying to call the customer service is ridiculous with 3 hour wait times. Elton John Concert Tickets; Andr Rieu . Sellers should use our automated online confirmation process. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. Welcome to viagogo's online ticket exchange (the "Site"). Which? Report Fraud Yes, add me. Viagogo is a ticket marketplace for concerts, sports and theatre events. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. administrator or law firm. the price it is sold for on the primary market). We do not control the information provided by other users which is made available through the Site. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 7.1 Ownership of Intellectual Property. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. has found. They do not say they are going to charge such fees per a ticket . . This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. . Why is the price printed on the ticket different to what I paid? Including any such items constitutes a material breach of these terms and conditions. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. The money belongs with you. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . I have been researching this company and very bad negative reviews, and practices. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. Tomorrowland 2023 Tickets. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. The difference between 'cancelled' and 'postponed' events is . 2.8 Notification. The tickets were bought by me as a present for my mother and parents-in-law. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. 1,779 reviews for Viagogo, 1.3 stars: '1. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. We cannot control the policy of third-party resellers.'. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 4.2 Stolen Property. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." I was promised a refund because the tickets I bought were corrupt. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. Gather all the information you have on the purchase. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. However during the pandemic the response times may slow down. When Your Event is Canceled or Postponed. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. 6.8 All Sales are Final. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. Moreover, this appears to have been Viagogos policy for an extended period. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. 1. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. Dial +1 (866) 788-2482. Due to extreme weather conditions, our phone lines are currently closed. We will contact you. What is the viagogo complaint handling process? settlement administrator or your attorney for any updates regarding In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. 4. Viagogo will keep saying they already paid you but they will never show you the proof of payment. 2.1 Requirements. It will stay valid for the new date. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. I entered the incorrect email when registering, how do I change it? Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. Shows from the North American leg were also postponed until 2022 for the same reason. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. 2.9 Seller's Confirmation Obligation. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Also,directly on our website! Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. viagogo is a global online marketplace for live sport, music and entertainment tickets. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. How do I unsubscribe from your newsletter? The whole ordeal cost me almost a thousand dollars. During this time, the Site will be temporarily unavailable. In the case of refunds, we appreciate our customers patience while we process their request.. Hombres G Tickets. 3.1 Accurate Descriptions. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Instead, it sat on your $2,031. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". 7.2 Copyright. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. They gave me complete nose bleed seats. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. We would like to show you a description here but the site won't allow us. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. . 2.14 Substituted Seat Locations. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. Provide the information they might require. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. 3. Complain to the ticketing website. You will need a username and password to access the Site and use the Services. They did not send me my ticket information until the day before the concert. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. Top Class Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. We will also add Tax on our fees as applicable. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. 4.Select the button beside the transaction you want to dispute, then click Continue. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. This has reportedly been a long-standing policy of Viagogo. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. 2. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Privacy Policy | One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. We may investigate complaints and violations of our policies. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Received Refund in full for cancelled concert. Send us your story with as much detail as possible to fill out our investigation. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Viagogo reviews, customer feedback & support. We will also add Tax on our fees as applicable. You may only use the Services if You can legally enter into and form binding contracts. However, despite the official announcement . However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. 4 replies 17.4K views. Why can't I see my order or sale in my account? 2. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. You warrant that you are over 18 years old and have the legal capacity to make the transaction. 7.3 Additional Policies. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. As well as was able to select what section I wanted to be in for the price I had selected. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. If you fancy a viagogo event roulette then use this company. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. 2.12 Seller Payment. 3. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Plaintiff fails this rigorous analysis.. . Taylor Swift Tickets. We may also first deduct any amount you owe us from any amount we owe you. A Which? We will not allow You to buy or sell tickets before You have registered with Us. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Our guarantee does not affect Your statutory consumer rights under UK law. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely.

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