viking river cruises cancelled 2022

After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. This 'placeholder booking' means nothing he assured us. Disappointed with Viking Cruises cancellation policy. Viking Plans A Robust 2021 2022 Cruise Season Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. This is our third time to book a trip, and in 2023, the medical requirement is still in place. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. While we may have to make changes to some of our itineraries and have had to cancel a few voyages, impacted guests and travel partners have and will receive transparent updates and the opportunity to re-book onto another sailing, shared Ellen Bettridge, president and CEO of Uniworld, in an email to TPG. It's a human right to have access to fresh water and clean sanitation. Desired outcome: I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. Confirmation attached. We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus By. January 27, 2018. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." To date we have sent a certified *** ****** ***** letter to VRC and had no response. I purchased two of each of the following through ACH: Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. return trip Munich to EWR Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Virgin Voyages. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. Want all money refunded. BBB Business Profiles generally cover a three-year reporting period. airfare $2198 On the next British Airways flight from London to Philadelphia, The Ships might be able to pass through a tricky spot, like Kaub, today but not tomorrow, or cant this week but can next week. We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. This was really I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. Subscribe to RSS When I called to cancel they said we did not purchase the insurance. ***. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Passengers wait to board the luxury cruise ship Viking Mississippi, berthed at Lambert's Landing in St. Paul, on Saturday, Sept. 17, 2022. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. For that reason, the Rhine River is feeling greater effects of river flow and sooner than compared with the Danube. Refund or partial credit. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . Pharaohs & Pyramids. Posted September 18, 2021. Having trip insurance may pay you in full depending on your coverage. 140 complaints closed in the last 12 months. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. Before you decide to. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. Companies can ask for reviews via automatic invitations. Many passengers were distressed by the lack of fresh water. More details in attachment. You dont cruise in Egypt in June/July because its too hot. Not at all, according to Rudi Schreiner, president and co-founder AmaWaterways as long as youre willing to be a little bit flexible. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. I had to cancel due to ill health and provided over five months notice. This guarantee is combinable with all other Viking offers available. Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. We later booked a future cruise and then learned of the medical requirement which we are advised may be harmful to us because of pre-existing heart conditions. Uber Cash and Uber VIP status is available to Basic Card Member only. Telling us that a voucher has no cash value is a shoddy business practice at best. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. The typical characteristics of river boats regardless of cruise line are about the same. In June, there were places along the Po that completely dried up. The trip was more expensive so we paid with our vouchers as well as cash. Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. . Other ships were docked at the pier. Planning a cruise? Feb 1, 2023. The 13-city cruise was supposed to take passengers between St. Paul and New . A *** incentive ********** was offered and accepted by us to use toward future booking. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. Europe has many rivers where cruise lines operate. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Note that complaint text that is displayed might not represent all complaints filed with BBB. #VikingVictims. Scenic. Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. How could we?? However, the same problems do not affect river cruise ships. But there is nothing we can do, your vouchers have expired'. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. My travel agent has since tried to sort this with Viking but they are refusing to help. This site does not include all credit card companies or all available credit card offers. South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. Then in Philadelphia It is time for Viking to do the same and act like a cruise line instead of a medical facility. , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. See details. 05 Aug 2022. She really needs this positive experience to look forward to. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. Cruise delayed because of COVID. "We will not cancel any cruises," said Shreiner. Viking Ocean Cruises. It would seem to be a reasonable and simple request. They can go up, they can go down, rain can come in.. They also issued non refundable vouchers for our port excursions. Customers should not be treated this way. Viking already runs a number of river cruises. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Thank you. This will surely increase the credibility of your complaint. Where the European rivers have locks and dams to control water levels, ships can still sail problem-free. Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary. The cruise was cancelled due the pandemic ($11,367.50) 2. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Yazmin Hope and Libby Gallagher I had paid in full, weeks before, so have been penalised through no fault of my own. In Europe, we dont cruise in January, February and into early March because its too cold, he explained. Submit a complaint and get your issue resolved. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. We paid some #10,000 for premium air. I thought that Viking was reputable, so I put too much faith in them. This they We accepted the vouchers in good faith. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. This content has not been approved or otherwise endorsed by any of these entities. An apology is not good enough. Sometimes it's worth a large investment to reap the benefits of a great credit card. Viking booked the hotels for these excursions. Other viking customers from ******* on the same cruise were also booked the same flight. passengers asked if ports on the new itinerary may close and if there's a chance the cruise could be canceled while underway. We could not wash, shower, not wash our hands and NOT able to flush toilets! Improve earnings, maximize rewards and track progress toward dream trips. Viking changed our flight schedule at very short notice. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! Viking is not a good company to work with. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Courtesy Sheila Davies. We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. For information about your specific voyage, please log onto MyVikingJourney.com. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. "But its clear that river cruising is not going away anytime soon.". For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. As a result, river levels are falling to critical levels. Later after giving our deposit (another $8,000) we found out that ******** become a requirement to sail.My husband and I, both for health reasons can not get the vaccines and Viking to this time has been holding our money ($11,367.50) for 3 years (going to the 4th) even when we have requested several times and even hired an attorney to get our money back.When we booked the 2nd cruise, no one told us that we will loose our chance to get a refund. I checked with many countries and all their restrictions have been dropped. He was assertive and very confident, pushy and eager to make the booking. Editor in Chief Please view our privacy policy for details about the information we share with our partners. The trip was for September 2020 but was cancelled due to the pandemic. 23. We used these to book on cruise OJUXXXXXX Booking Number XXXXXXX. We booked the *********** cruise with Viking prior to COVID *****************. 1. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Italy is in the worst drought in over 70 years. Booking XXXXXXX. If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. I asked the captain how deep the ship would be if it sank. We will not be booking with Viking again. This was told to me by two separate employees. Check here before booking an award fare. Viking Ocean Cruises has sailings listed for June, 2021. The plane returned to the gate and he was transported to the local hospital. It is getting harder and harder to book excursions on Viking cruises, so I would advise anyone planning a cruise with them to think twice, if excursions are important to them. I purchased a cruise for my wife and myself then Covid hit. The cruise lines plan their itineraries to mitigate this risk.

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